Manager received an email notification that stated there is claims application under his/her approval. But there is no pending claims showing in dashboard and manager cannot see the Inbox menu in Claims module.


Although manager has been added in employee’s reporting structure, Claims Manager role has to be assigned to the manager for him/her to approve claims application.


To fix this issue, follow these steps to assign Claims Manager role to manager:

  1. Login as an administrator. Refer to Applicable Roles on the necessary roles to access this function.
  2. Go to Personnel -> Manage Employees -> Employees.
  3. Click on RA button in Quick Links column for selected manager.
  4. Tick on Claims – Immediate Manager role then click on the Save button.

Applicable Roles:

  • Personnel Administrator
  • System Administrator

Supported on:

Web portal only