Personnel 6

• Can I transfer an employee from 1 company to another company within the same group?
• How do I add a re-join employee in AGHRM?
• How do I set password encryption for payslips that are emailed to employees?
• How to do password reset?
• I have updated Reporting Manager at the Reporting Structure. System has displayed ‘Records have been saved successfully’, but why the change is still not reflected?

View all 6

Claims 7

• How can Administrator amend Claims transaction on behalf of employee?
• How do I replace the Claims Approving Manager if he/she is away or has resigned?
• Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?
• How can Administrator amend Claims transaction on behalf of employee?
• What does the status of CR_Pending means?

View all 7

Leave 5

• How do I replace the Leave Approving Manager if he/she is away or has resigned?
• Why am I unable to view certain employee in the Team Calendar/Leave Overview?
• How can Administrator amend attachment on behalf of employee?
• How can Administrator amend leave details on behalf of employee?
• What does the status of CR_Pending means?

General 3

• How to change my existing password?
• How to download and configure AGHRM app?
• How to raise ticket to AGHRM Helpdesk?

Payroll 7

• Employee’s pay amount in payslip does not tally with payroll report?
• How do I open a pay period or pay run?
• Why I cannot generate the text file for bank payout ?
• Added a pay variable for current month for a staff who has left the company. The pay amount is reflected as ‘0’. The pay variable uses system formula ‘Current Month Daily Gross Rate Pay’ for computation. What went wrong?
• Why I cannot view the text file for CPF Submission ?

View all 7

Singapore Tax Returns (IR8A) 5

• Things to Do Before Tax Processing (Singapore)
• How to verify company information for IR8A processing?
• How to process IR8A?
• How to submit IR8A electronically to IRAS?
• AGHRM Tax Processing guide for YA 2021