Claims

How can Administrator amend Claims transaction on behalf of employee?
Background: The administrator has access to amend employee’s claim application’s details How to: Log in as administrator Go to Claim -> Manage Trans...
Fri, 3 Jan, 2020 at 1:43 PM
How do I replace the Claims Approving Manager if he/she is away or has resigned?
Background: Currently there is no replace manager function in Claims module. If the manager is resigned, Personnel Administrator have to assign new manager...
Fri, 3 Jan, 2020 at 3:00 PM
Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?
Symptoms: Manager received an email notification that stated there is claims application under his/her approval. But there is no pending claims showing in ...
Fri, 3 Jan, 2020 at 3:14 PM
How can Administrator amend Claims transaction on behalf of employee?
Background: The administrator has access to amend employee’s claim application’s details How to: Log in as administrator Go to Claim -> Manage Trans...
Fri, 3 Jan, 2020 at 3:17 PM
What does the status of CR_Pending means?
Background CR_Pending is short for “Change Request Pending”. IIn both Claims and Leave module, Manager can choose to approve, reject or request for changes...
Fri, 3 Jan, 2020 at 3:18 PM
Why am I unable to view it the contents of attachment uploaded by employee under Leave and Claims?
Symptoms: When you open an attachment in Leave/Claims application, the content is unreadable. Cause: There is more than 1 dot (.) in the file name and it...
Fri, 3 Jan, 2020 at 3:19 PM
Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?
Symptoms: Manager received an email notification that stated there is claims application under his/her approval. But there is no pending claims showing in ...
Fri, 3 Jan, 2020 at 3:19 PM