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Knowledge base
FAQs:
Personnel
6
Can I transfer an employee from 1 company to another company within the same group?
How do I add a re-join employee in AGHRM?
How do I set password encryption for payslips that are emailed to employees?
How to do password reset?
I have updated Reporting Manager at the Reporting Structure. System has displayed ‘Records have been saved successfully’, but why the change is still not reflected?
View all 6
Claims
7
How can Administrator amend Claims transaction on behalf of employee?
How do I replace the Claims Approving Manager if he/she is away or has resigned?
Why is Claims Approving Manager unable to see the pending application in their inbox despite receiving email notification?
How can Administrator amend Claims transaction on behalf of employee?
What does the status of CR_Pending means?
View all 7
Leave
5
How do I replace the Leave Approving Manager if he/she is away or has resigned?
Why am I unable to view certain employee in the Team Calendar/Leave Overview?
How can Administrator amend attachment on behalf of employee?
How can Administrator amend leave details on behalf of employee?
What does the status of CR_Pending means?
General
3
How to change my existing password?
How to download and configure AGHRM app?
How to raise ticket to AGHRM Helpdesk?
Payroll
7
Employee’s pay amount in payslip does not tally with payroll report?
How do I open a pay period or pay run?
Why I cannot generate the text file for bank payout ?
Added a pay variable for current month for a staff who has left the company. The pay amount is reflected as ‘0’. The pay variable uses system formula ‘Current Month Daily Gross Rate Pay’ for computation. What went wrong?
Why I cannot view the text file for CPF Submission ?
View all 7
Singapore Tax Returns (IR8A)
5
Things to Do Before Tax Processing (Singapore)
How to verify company information for IR8A processing?
How to process IR8A?
How to submit IR8A electronically to IRAS?
AGHRM Tax Processing guide for YA 2021
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